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Dear Patients

This is to inform you that as of 22nd March 2018, Dr Kommu no longer works at Windrush Surgery. Unfortunately this will impact short term on the services we can provide. It is important that we continue to maintain safe and acceptable standards of patient care. For the month of April we are unable to offer any additional services including minor surgery and joint injections. We sincerely apologise for any inconvenience this will inevitably cause a few of our patients.

Best Wishes

The Windrush Team Welcome

https://www.nhs.uk/live-well/healthy-body/heatwave-how-to-cope-in-hot-weather/

Windrush Surgery is in the centre of Banbury, 500m from the Cross of nursery rhyme fame. The practice has been established for 40 years and our main surgery is an elegant extended Edwardian town house. The consulting rooms are all situated on the ground floor, as are the nurses' treatment rooms, providing easy access for the disabled. The practice manager, medical secretaries and admin team's offices are all based on the first floor.

We have a branch surgery in the town about a mile away from our main surgery where we hold surgeries four mornings a week.

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

POLITE REMINDER TO ALL PATIENTS AND RELATIVES

Windrush Surgery offers an appointment only service, whether that is for a routine or an urgent appointment. If you require immediate medical assessment you are advised to attend your nearest Accident and Emergency Department.

Polite Notice For Cancellation Of Appointments

During the month of June 2018 99 patients did not attend their appointments, if you can not attend an appointment it is very important that you let the surgery know so that these appointment slots can be offered to other patients.

New Hub Appointment Services

Minor Ailments Scheme

This is a scheme, available in parts of Oxfordshire, which offers patients access to health advice and treatment from their local pharmacy. The scheme means you may not need to wait for an appointment to see your doctor. Instead you can choose to go to a pharmacy for advice and treatment. Pharmacists are experts in medicines, can offer advice on minor ailments/illnesses and advise whether you need to see a doctor.

Minor Ailments Scheme patients information leaflet

New Service

At Windrush we are striving to provide patients' care in the most appropriate way in the face of ever- increasing demand for the service. It is a chanllenge!

This is why from Monday 11th April there will be a change in the way some appointments are made. It will see the GPs and senior clinicians speaking to some patients before making an appointment.

It may not be perfect from day 1 so please bear with us and feel free to comment on how you feel about it and how it affects you.

Named GP For All Patients

All our patients now have a named GP who will be responsible for the care and support that our surgery provides to them. We hope this will provide and continue to promote the continuity of care for our patients. If you'd like to know your named GP is please call the surgery.

Your named GP will ensure that you receive the best possible level of care and support from our surgery and will work with other relevant healthcare professionals, who are involved in your care, to ensure that your care meets your individual needs.

Even though you have been assigned a GP this does not mean you can only book with that GP or prevent you from seeing any doctor or nurse you wish, at either of our two surgeries.

Please note: It does not mean that the named GP will take on vicarious liability for the work of other doctors or health professionals. The named GP will not take on 24 hour responsibility for the patient, the requirement does not imply personal availability for GP's throughout the working week. The named GP cannot be the only GP to care for that patient.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

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Local Patient Participation Report now available to view here

(Site updated 24/07/2018)
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